Job Services Australia Quality Framework Release
Date published :
16
September
2009
The new Job Services Australia Quality Framework has been
approved by the Minister for Employment Participation and is now
released for the information of JSA Providers. More documents are
to be posted to the DEEWR website in the next few days so it will
be worthwhile to view these first before providing your full
feedback to Employment
Services Feedback.
Please find current information relating to the JSA Quality
Framework below which is also available from
Performance Framework Reference Document
webpage
Fact Sheets:
KPI 3 - Quality Framework
The Quality Framework provides the architecture of how Job Services
Australia provider's performance against Key Performance Indicator
3 of the Employment Services Deed 2009-2012 will be assessed. The
Quality Framework aims to ensure that high quality employment
services are delivered and will enable the department to work with
providers to drive performance and continuous improvement. Quality
Assessment Instructions detailing information about the assessment
methodology and timing for each measure under the framework are
currently being developed by the department and will be released
for consultation with JSA providers as soon as possible. The
Quality Assessment Instructions are being developed to ensure a
transparency of process and a consistent understanding of the
assessment criteria and associated processes.
Any questions in relation to the Quality Framework can be directed
to Employment
Services Feedback.
Information about purchasing arrangements and the provision of
employment services:
Code of Practice and Service Guarantees:
•
Code of Practice and Service Guarantees
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