NESA is committed to protecting the
privacy of its member's and any other individuals who have dealings
with us. This policy explains how we handle your personal
information including the use and any disclosure of your personal
information, as well as your right to access the personal
information we hold on you.
What we do
The National Employment Services
Association, NESA, exists to advance the interests of the
Employment Services Industry in Australia on behalf of its members.
It undertakes a range of activities to promote a viable and
sustainable employment services industry. NESA Membership may be
taken by any provider of Government contracted employment services
including organisations individuals (individual or associate
membership) and businesses (corporate membership).
NESA provides members and with a
broad range of membership services including advocacy,
representation, professional development, professional advice,
policy advice and development, the provision of education,
training, and information and networking opportunities.
What personal information
does NESA collect?
In order to provide members with
the services listed above, we collect personal information from
members. The main information we need is how best to contact the
nominated business/corporate or individual member. However, in
order to meet member's needs we may also collect other information
including information on special interests, business details such
as number of offices/sites, other nominated staff to contact
(contact details), and method of payment for services.
Occasionally NESA may collect
information on people who are not members of NESA. For example, we
may collect information on individuals who wish to access a NESA
service or who nominate for or are nominated for a NESA Award.
Such people may be clients of a NESA member such as a
jobseeker or employer, or a staff member of a member or they may be
a non member working in the employment services industry.
- Your name;
- Your work address;
- Your email address;
- Your telephone number (including mobile phone number);
- Credit card or other financial information (for payment of
- Information on areas of special interest; and
- Information on personal views and opinions (such as that
contained in submissions from members on various topics of interest
and relevance to NESA members. This information is de-identified
for external use).
- If you are an award nominee, we may collect additional
information about you as per the award nomination form
Why do we need your
We need to collect your personal
information so that we are able to provide you with membership or
other services listed above, particularly to advise you about NESA
initiated or sponsored activities, events or other developments
that may be of interest to you or your organisation.
If you are an award nominee, we
collect information as per the award nomination form when you are
nominated for a NESA award to assess your nomination. This
information is provided by the nominating agency (a NESA
When do we collect your
NESA collects personal information
from you when you provide it to us by any of the following
- Filling in an application for membership;
- When your employer provides the information to us (as part of
Corporate Membership staff website access);
- When you register for a service e.g. workshop; professional
development, Special Interest Group, Conference etc;
- When you provide NESA with your views, opinions or attitudes
about particular issues or matters of interest to members;
- When you contact NESA by any means (email, fax, phone, website
etc) regarding any other service provision e.g. advice,
information, query, training etc.
- When you are nominated for an award
Who do we collect
Where-ever possible, we will try to
collect personal information directly from you (the individual who
the information relates to). Occasionally we may collect
information from a third party, usually an employer in the case of
NESA Corporate Membership as Corporate Membership entitles the
business to register employees for website access and to provide
information on how to contact staff at other company sites.
Sometimes we may collect
information from a third party such as a NESA member who is
nominating a client or employer for a NESA award, or we may collect
information from a contractor such as a conference organiser or
training partner who is acting on our behalf.
At, or as soon as practicable after
the time NESA collects your personal information we will take
reasonable steps to ensure that you are made aware of:
- Who we are and how you can contact us;
- Your rights with regard to accessing the personal information
we hold on you;
- The purpose for which your personal information was
- To whom we usually disclose your personal information to;
- Any law that requires us to collect particular personal
- The main consequences, if any, for you if you do not provide
all or part of the information we require.
NESA will only collect personal
information by fair and lawful means and not in an unreasonably
How does NESA use your
NESA uses your personal information
to provide you with
- Membership services (as detailed above) that you have requested
or are entitled to access
- Other services, including new services provided by other
parties that we believe you may reasonably expect us to
- As part of a submission or report to external parties (usually,
all personal information including opinion is de-identified)
- As part of an awards process
NESA may also use and disclose your
personal information for another purpose if:
- You would reasonably expect us to disclose it for that
- That purpose is related to the purpose specified to you at the
time of collection;
- NESA reasonably believes that the use is necessary to lessen or
prevent a serious and imminent threat to an individual's life or
- NESA has reason to suspect that unlawful activity has been, or
is being engaged in, and uses the information as part of its
investigation, or in reporting its concerns to the relevant
- The use and disclosure is specifically authorised by law;
- The use and disclosure is reasonably necessary for the
enforcement of the criminal law, a law imposing a pecuniary
penalty, or for the protection of the public revenue.
- You have consented to us doing so as part of an awards
NESA does not use or disclose your
personal information for the purposes of direct marketing of
unrelated products or services.
Does NESA share your
personal information with others?
NESA may share your personal
information if appropriate with other NESA members via
our secure website or other method, for example via Special
Interest Groups, Annual Conference participation list etc.
We may occasionally share your
personal information with other parties so that they may provide a
service to you on NESA's behalf, for example our annual conference
organiser. Such parties will be required to comply with NESA's
NESA may share your views,
attitudes or opinions with others, but will always de-identify any
material before it is released.
NESA may share your information
with the media as part of an awards promotion effort or as part of
our work to promote the employment services industry. We do this
only with the expressed consent of the individual concerned.
NESA will not reveal, disclose,
sell, distribute, rent, license, share or pass your personal
information on to any third party, other than those service
providers that we have a binding agreement with ensuring that the
third party affords your personal information similar levels of
protection as we do.
What other parties do we
usually share your information with?
NESA may share your information with the following external
- DEEWR, The Department of Education, Employment and Workplace
- Conference organisers
- Workshop providers NESA's Training Partners
- Professional consultants
- Media (with express consent as part of awards process)
How do we keep your
information up to date and safe?
We will make sure that the
information you provide to us remains secure, private and is used
only for the purposes you agree to. NESA will also take
reasonable steps to ensure that your personal information is
accurate, complete and up-to-date. For members, an organisation
administrator nominated by your company will also have access to
updating your personal details held on the NESA database.
You are encouraged to help us keep
your personal information accurate, complete and up-to-date by
contacting us and informing us of any changes to your
details. You can contact us on telephone number +61 3 9686
3500 or by emailing us at email@example.com
At NESA we are committed to
protecting the privacy of your personal information. We take
reasonable steps to protect your personal information from misuse,
loss and from unauthorised access, modification or
disclosure. We ensure this by having such security measures
- Individual password access to systems and databases;
- Secure file cabinets; and
- Secure access to our offices.
We will also take reasonable steps
to destroy or permanently de-identify personal information if it is
no longer required for any purpose.
The Internet and Your
NESA uses the World Wide Web in
order to assist you with policy development and advice, industry
services, information, education and training, and practice and
professional development services. The following statement
outlines how in the context of our website your information is
protected and recorded. By accessing the members only parts
of this site members consent to the uses and disclosures outlined
NESA uses the Secure Sockets
Layer (SSL) protocol to safeguard your sensitive personal
information, including your credit card number, during online
transactions. It also ensures that the site you're doing business
with is the site you think it is. Using this widely accepted form
of encryption, your transaction is secured from your personal
computer to the NESA computer processing your request in a way that
is extremely difficult for anyone else to decode. The NESA
processing computers are located behind a secure firewall. For your
protection, never put your credit card number or other sensitive
information in unencrypted e-mail. For added security, your credit
card information is not stored on the NESA database and only
authorized employees have access to your credit card number for
card processing purposes before it is securely destroyed.
SSL is highly regarded to be a
very safe encryption method; however, we cannot fully guarantee the
security of your information. Transmission is at your own
NESA uses a range of security
measures, including password access to member services available on
the NESA website. By accessing the password protected sections of
the website, users are deemed to agree to NESA's password security
policy which states that login details should be kept secure and
not be made available to any other persons or organisations.
Links to Other
Our web site contains links to
other sites, which are not subject to our privacy standards,
policies and procedures. You will need to review those web sites
directly to ascertain their privacy policies and practices.
Cookies are pieces of information that a website can transfer to an
individual's computer for record keeping. Cookies make using
our website easier to navigate by storing your individual
preferences. This will enable you to take full advantage of
the services that www.nesa.com.au offers. The use
of cookies is a widely used industry standard and most major
websites use them. You may configure your hard-drive to not accept
cookies; however you may lose some functionality.
How can you find out what
information NESA has about you?
You may find out what personal
information we hold on you and you may correct that information if
it is incorrect.
You will be required to provide
adequate proof/verification of your identity before we provide you
with any personal information.
There may be some cases where we
are unable to provide you access to your personal information;
however NESA will explain the reasons why if access was denied. We
do refuse access if it would interfere with the privacy rights of
other persons or if it breaches any confidentiality that relates to
that information. Contact firstname.lastname@example.org to request
access to information we hold on you.
Whenever it is lawful or
practicable, you will have the option of not identifying yourself
when dealing with NESA. However in order for us to provide
membership services, we generally require that you identify
If NESA collects any sensitive
information, (such as health or other information) we seek consent
from the person this information relates to, and expressly seek
consent before any sensitive information is released to other
Resolving Your Privacy
You are able to raise any concerns
you may have regarding our personal information handling practices
by either discussing your concerns with a staff member at our
office on (03) 96863500 or by emailing us at email@example.com
If you have any questions about our
You can write to us at:
Level 8, 20-22 Albert Road
VIC 3205 Australia
You can telephone our offices on
+61 3 9624 2300.
You can e-mail us at firstname.lastname@example.org
For more information on privacy
visit the website of the Office of the Federal Privacy Commissioner
(Updated November 2006)